The selection of a technology partner can be complicated by the influence of others. And, often times the decision is made strictly on cost. But, our most successful client relationships are based on far more than a price to perform services. There are three key elements of Immedia that make us the best integrated technology company in the Southwestern United States and our clients and partners confirm this every day.
Some would say that it is a cliché to claim that our people are better. However, when you build a company that treats each other like family you end up with a very special team. Our commitment to innovation and learning and the willingness to go the extra mile makes us unlike any competitor in Arizona.
The manufacturers we represent have been vetted and proven to stand the test of time. We are constantly testing new products to ensure they meet our standards. We strongly believe that if our solutions aren’t still working when you decide to upgrade, we didn’t do our job and we regularly see solutions that we installed a decade earlier that are still running.
Regardless of which manufacturers are selected and what products are installed, technology still needs care and feeding from time to time. We have a team of full time service coordinators and technicians who serve as an extension of our client’s support teams. Immedia is the only integration company in Arizona that reports service statistics weekly and strives to respond to service calls within 8 hours. We track the root cause of every service call and use this information to help our clients better prepare for service issues.